100% Original products
Special conditions for projects
3% Discount on direct bank transfer

1. General questions

Why shop at BrandsFurniture?

Part of Zone Deco Interiors and Dacca, which have transformed thousands of spaces, we are committed and we always strive to give our best. We put our soul & creativity in each project and grew tremendously together with our trusted suppliers. It is now time to be more accessible and starting the online shop BrandsFurniture seems to be the natural next step. 
We offer a wide selection of brands & products and put not only our experience and know-how to your disposal, but also specialized advice as we have a vast experience in working with multiple architects and designers.
We have completed a considerable number of projects in different segments such as hotels, offices, commercial spaces, public institutions, residential homes and much more. We not only sell products but offer guidelines and specialized advice when it comes to their optimal use. 

Can I receive specialized consultation at BrandsFurniture?

Our skilled colleagues are happy to assist you by phone, e-mail, or via chat directly on the website. Simply call us at +40 735 198 777 or send us an email at info@brandsfurniture.com – and our team is at your service!

I can’t find a certain product. How do I obtain it?

Please don’t hesitate to contact us. We are able to acquire all products by the brands listed on our website and would be happy to place a special order for you.

How do I create a customer account and what are the advantages?

At the top of the website on the right, click “My account” and then “Register” for you to reach our registration page. Please fill out all mandatory fields accurately and please click “Save” to save all your details.

Can I change my personal details?

In your customer account under “My profile” you can change your name, e-mail address, and your password. You can also change your invoice and delivery address by clicking on the corresponding field. After making the desired changes, please click “Save”.

What to do if I forgot my password?

No problem: choose the "Forgot your password?" option from the Log In window. You will receive an email link to safely set up your new account password or just send us an email at info@brandsfurniture.com for any questions or assistance. If you would like to deactivate your customer account please contact us and we will deactivate your account as quickly as possible.

Where do I find the General Terms and Conditions?

Please click here to find it.

Is my personal data safe, where is the Privacy Policy?

Your personal information is encrypted and will be accessed only by us. Our Privacy Policy can be reviewed here.

What are the benefits of receiving the newsletter and how can I subscribe?

From our newsletter you can find details about current trends, design news, seasonal and exclusive offers. You can subscribe to our newsletter here.

How can I unsubscribe from the newsletter?

Please use the “unsubscribe” link you’ll find at the bottom of the newsletter.

2. Order

Can I change my order after placing it?

We can change/ modify your order only 48 hours after placing it.  We can help you and make changes on the delivery option, payment method as long as the order hasn’t been shipped yet. Please call our customer service at +40 735 198 777 or email  info@brandsfurniture.com for assistance and we will do our best to assist you.

Why did I have two delivery times on the same order?

Some products are in stock at the producer and for some you may have to wait until they are back in stock. Please check the delivery terms for your order each time you place one and contact us for any extra information.

What is my order status?

Please check your customer account under my orders, or simply verify the top of the last email you received from us.

3. Complaints

What should I do in case I receive damaged goods?

Sometimes, despite all our care, damage may occur, in which case we recommend signing the delivery note mentioning the damage and to get in contact with our customer service as soon as possible. To help us solve your problem, we ask you to send us digital photos of the damage by email stating your invoice/ order number. This way, we can file a detailed damage report to the insurance company. We have the possibility to claim damages only for a very limited time, so we ask you for your cooperation. After 24-48 hours, we will no longer be able to accept neither complaints nor reports of irregularities resulting from transport.

What happens if I receive damaged goods without mentioning it on the delivery note?

To help us solve your problem, we ask you to send us digital photos of the damage by email stating your invoice/ order number. This way, we can file a detailed damage report to the insurance company. We have the possibility to claim damages only for a very limited time, so we ask you for your cooperation. After 24-48 hours, we will no longer be able to accept neither complaints nor reports of irregularities resulting from transport.

How do I return items? 

To guarantee a quick and smooth return process, we ask you to take the following steps:

1. Send us an email stating the reason why you would like to return the product.
2. If the goods are damaged, please send us a photo via email with the damage and your order number.
3. After receiving your email, we will get back to you and guide you on the following steps you need to take..

Can I obtain spare parts for the purchased goods?

Please contact our customer service, they will be glad to assist you. After checking the availability and price at the producer, you will receive all information needed by email. 

What can I do if the product received is incomplete or not what I ordered?

In case you received the wrong item, please send us an email at info@brandsfurniture.com, pack the item in the original case and follow the instructions you receive from our customer support.

4. Payment 

What are my payment options at BrandsFurniture?

You can make payments by Credit Card or Direct Bank Transfer. You can find more details about it here.

What are the advantages of paying by Direct Bank Transfer?

By paying through Direct Bank Transfer you will receive a 3% discount on your order. You can find more details here.