Privacy Policy

1. Our Privacy Promise

This privacy policy explains how we collect, store and process your personal data. Personal data is any information that can be used to identify a living individual, either directly or indirectly. It can refer to obvious things like your name and address, but also to online identifiers such as IP addresses.

Cookies were designed to be a reliable mechanism for websites to remember stateful information (such as items added in the shopping cart). They can also be used to remember pieces of information that the user previously entered into form fields, such as names, addresses, passwords, and credit-card numbers.

By making a purchase, becoming our member, using our website, entering a competition, or providing your details to us in store or over the phone, then you acknowledge and agree that your personal data may be used according to the practices set out in this policy.

2. Our Privacy Promise

In order to provide you with our services, sometimes we might need to collect some personal data from you, but only with your consent.

For you to better understand the way we collect and use your data, we present everything you need to give us your consent in data processing:

• your privacy will be respected at all times and we will put you in control with easy-to-use tools and clear choices
• we maintain the safety and security of all personal data from the point of collection to its deletion from our company, using appropriate security measures and controls
• when we do process your personal data, we will do so to benefit you and to improve our products and services

We may also need to share your information with third parties who help us to provide our services, such as our couriers so they can deliver your items to you. We will make sure that all third parties we are engaged with treat your personal data with as much respect as we do.
 

3. Data you give to us:

• When you become our member;
• When you sign up for our newsletter and other marketing posts;
• When you enter our competitions;
• When you talk with us on the phone or in-store;
• When you make an online enquiry;
• If you send emails or letters to us.

4. Data we collect when you use our services:

• Transactional details when you order something from us;
• Cookies gathered from the devices you use to connect to our website or social media platforms

5. What personal data do we collect from you and how we use it?

We have to collect some information from you so that we can provide you with our services, for example when you order items from us. We collect only the necessary information in order to fulfill your order or to send you some newsletters or marketing posts.

We will share your name, address, email address and phone number with our couriers so that they can deliver your items to you and contact you with delivery updates. We use different couriers depending on the size of the item you have ordered, how quickly you have requested your delivery, and where you live, but we will always tell you who will be delivering your order.

We do not collect any special category personal data from any of our customers. This includes information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
 

6. Data we collect about you

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity data – name and title
• Contact data – address, postcode, email address or telephone numbers;
• Transaction data – details of products/services you have purchased from us, including date and time of purchase and spend in relation to that purchase;
• Technical data - internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website;
• Profile data – purchases or orders made by you, your interests, preferences, feedback and survey responses and preferences about the use of our services (including whether you are interested in certain services that we offer);
• Usage data – information about how you use our website, products and services; and
• Marketing and communications data – your preferences in receiving marketing from us and our third parties and your communication preferences.

7. How long we keep your data

We work hard to ensure that we do not keep your personal data for longer than is necessary to fulfil the purpose for which it was collected.

8. How we look after your data

We will protect the data you entrust to us with appropriate measures and controls, as well as ensuring that the companies we work with are just as careful with your data.

• We will always use appropriate technical and organisational measures to prevent the loss, misuse, destruction or alteration of your personal data.
• We will continually test, audit and monitor our compliance with Information Security standards and relevant Data Protection regulations.
• We ensure that the third parties we work with who process your personal data respect your data

9. Your rights

You have the following rights with regards to your personal data:

• The right to be informed – this privacy notice explains to you how your personal data is processed by us.
• The right to access – you can request that we provide you with all of the personal data that we hold about you. We will provide this to you free of charge within 30 days of your request.
• The right to rectification – we like to make sure that the information we have about you is correct. You can manage your personal details within your account to ensure that they are up to date, or you can contact us to let us know if we have any incorrect information about you.
• The right to erasure – you have the right to have your data ‘erased’.
• The right to restrict processing – You have the right to restrict processing in certain situations such as:
  1. where you contest the accuracy of your personal data, we will restrict the processing until you have verified the accuracy of your personal data;
  2. where you have objected to processing and we are considering whether our legitimate grounds override your legitimate grounds;
  3. when processing is unlawful and you oppose erasure and request restriction instead;
  4. where we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.
• The right to object – You have the right to object to the processing of your personal data in the following circumstances:

1. Direct marketing
2. Where the processing is based on legitimate interests; and
3. Processing for purposes of scientific/historical research and statistics.

You also have the right not to be subject to a decision that is based solely on automated processing. We do not conduct any automated decision making, including profiling, on our customers.

10. Updates to our Privacy Policy

We will continually review this Privacy Policy and may make changes where necessary. The Privacy Policy published on our website will always be the most up to date version, so to ensure you always have the most up to date information please keep checking this page.

11. How to contact us

If you want to talk to us about anything in this privacy policy, find out more about your rights or to enforce your rights, please contact us using the information provided in the ‘Contact us’ section and our team will help you.

If you feel that we have not processed your data according to the law, please let us know using the contact details in the ‘Contact us’ section so we can try to fix the problem.

By creating an account on our site / by placing an order, you agree to the processing of personal data for the purpose mentioned above.